Refund policy

We want you to receive your BELVRYN products in perfect condition. Since skincare products are personal-care and hygiene products, we currently accept returns only in cases where the product received is damaged, defective, or incorrect.

If your order arrives damaged, has been tampered with, contains a defective product, or you have received an item different from what you ordered, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please share clear photographs of the package, shipping label, and the product received along with your order details.

Our team will review the information provided and, where applicable, arrange a replacement or initiate the appropriate refund process. Products that have been opened, used, altered, or damaged after delivery may not be eligible for return or replacement.

Please note that returns are not accepted simply due to a change of mind, personal preference, or dissatisfaction with the product after use. We therefore recommend checking your order carefully as soon as it is delivered.

For any questions regarding shipping, returns, replacements, or refunds, please reach out to our customer support team, and we will do our best to assist you.